四虎影视鈥檚 social media platforms are used to inform, educate, communicate, and promote the College to our internal and external constituents, including current and prospective students, faculty, staff, alumni, donors, and the general public.
Goals
All 四虎影视 social media accounts should aim to:
- Promote the College鈥檚 reputation, increase awareness, and support Ringling鈥檚 mission, goals, programs, and initiatives
- Support institutional and departmental objectives
- Build community among students, employees, alumni, donors, and stakeholders
- Support enrollment, retention, recruitment, and alumni relations
- Drive action (awareness, attendance, web visits, etc.)
Account Guidelines
The College has developed these guidelines to assist the College community in the safe, legal, and effective use of social media and to protect 四虎影视’s institutional reputation. Because technology evolves constantly, these guidelines will be monitored and revised as necessary.
Accessibility
Account administrators/moderators must follow all WCAG 2.0 and 508 Compliance recommendations, including captioning all videos with correct spelling and grammar and other accessibility guidelines, including alt tags for graphics.
Account Access
All social media accounts created on behalf of the College must be linked to a 四虎影视 email account, never a personal email account.
A minimum of one full-time faculty or staff members must have administrative/moderator access to the account.
Administrator/moderator contact information and account passwords must be on file with Marketing and Communications.
No employee or student should be required, asked, or permitted to use a private, personal account for the purposes of creating social media accounts on behalf of the College.
Administrative/moderator access will be terminated upon the employee鈥檚 termination, voluntary cessation of employment, or assignment to another job. If for any reason a College department鈥檚 social media account is presently linked to an individual person鈥檚 email account, that person relinquishes all rights to the account upon graduation, termination, voluntary cessation of employment, or assignment to another job.
Social media accounts created on behalf of 四虎影视 are the sole property of the College; creators and administrators have no ownership rights whatsoever.
Confidential Information
Administrative/moderators must not post confidential information about 四虎影视, its faculty, staff, or students.
Administrative/moderators should not cite or reference colleagues or coworkers without their approval.
Employees must follow applicable federal requirements such as the Family Education Rights and Privacy Act (FERPA) and Health Insurance Portability and Accountability Act (HIPAA), and also adhere to applicable College privacy and confidentiality policies.
Endorsements
College social media accounts should encourage engagement with and among followers; however, they should reserve the right to remove content that is spam, commercial, obscene, harassing, or derogatory.
Accounts should post a disclaimer similar to this: 鈥淭hird-party posts directed to this account do not imply endorsement of that content by the College. The Office of Marketing and Communications reserves the right to remove content that is spam, commercial, obscene, harassing, and/or derogatory.鈥
To properly represent the College, College social media accounts may not endorse a religious affiliation or political position representing 四虎影视 and must remain neutral.
The College has exclusive contracts with some brands, so moderators are encouraged to think twice before endorsing, mentioning, picturing, or linking to competing organizations. This is important, especially when taking photos or running contests with unique prizes.
Naming Convention and Branding Guidelines
All College social media accounts must adhere to the approved brand, design, and logo standards of the College to ensure consistency.
They should:
- Reference 四虎影视 in their title (not Ringling or RCAD).
- The department (or team) responsible for the account must make their department (or team) name clear (via the graphic icon and in the about section) to ensure that users understand that the account is not an official College account. Official College accounts are managed by the Office of Marketing and Communications.
- State that the account is run by students, when applicable.
- Include the official 四虎影视 social media graphic/icon with entity name, or an approved typesetting as their profile image.
- Usernames should not begin with rcad or any other iteration of the College name, and those that currently exist with this prefix may be asked to change.
Non-public Information
Account administrators/moderators may not publish any information that they may have learned through their job, such as closings, cancellations, emergencies, or other non-public information. That information is shared by the Office of Marketing and Communications and registered accounts are encouraged to share/retweet those posts.
Personal Use of College Social Media Accounts
Individuals may not portray themselves as acting on behalf of the College. College employees acting in an individual capacity on social media should exercise caution and, when appropriate, clearly communicate that they are strictly acting in a personal capacity and is not expressing views or opinions in a manner that is representative of the College.
Personal Views
Keep personal views separate from College posts. When posting on behalf of the College, posters must ensure that the contents of your post will further the College鈥檚 mission and reflect positively on your department and the College as a whole.
Reading and Responding to Comments
Social media sites provide forums for thoughtful discussion of opposing ideas; if online conversations become volatile or hostile, employees and representatives of the College must remain respectful, professional, and conscious of the College鈥檚 primary role as an educational institution.
If a question or comment is directed to one of the College鈥檚 social media sites or pages, strive to respond in a timely and appropriate fashion. Supervisors should determine who will be permitted to respond directly to users and whether prior approval is required before issuing a response.
Required Content
All 四虎影视 social media accounts must include the following information in the 鈥淎bout鈥 section of the platform.
- 鈥淭he College reserves the right to remove all user-posted content that is considered obscene, vulgar, or threatening, or is considered spam/advertising.鈥
- If applicable: 鈥淭his account is managed by the 四虎影视 {insert student group name}.鈥
- A permanent link to must be included on all College pages/accounts.
Sharing Content
As a public voice for the College, the content on College social media channels should be informative and interactive with a wide variety of audiences, including current and prospective students, parents, faculty and staff, alumni, and the community.
Content shared should support the College鈥檚 strategic efforts.
The content should also be unique to the account鈥檚 mission and its established or desired audience. The information presented there should be accurate, and should avoid:
- Implying endorsement of an opinion or entity by the College
- Functioning as an outlet for the personal opinion of one individual
- Linking to sites, 鈥渞etweeting,鈥 or 鈥渓iking鈥 pages or posts that contain inappropriate content
- When linking to or 鈥渓iking鈥 pages or posts, or 鈥渞etweeting鈥 (RT) or sharing items, these pages or their page titles are reflected in news feeds or the Twitter retweets (RT)
Links: Be wary of posting links to another website, as they could contain viruses or imply the College鈥檚 endorsement of the linked site.
Events: Pages, accounts, or event listings for events that are college-wide in nature should only be created by the Office of Marketing and Communications or with the consent of Marketing and Communications.
Events that have no connection to the College or its academic or strategic priorities should not be promoted on College social media accounts.
Longevity: Keep in mind that posts may be viewed by anyone, anywhere in the world, and material can be copied and forwarded. In addition, search engines may find posts years after their publication dates.
Terms of Service
Be familiar with the terms of service and policies of the sites and networks with which you interact and ensure that you follow them.
Use of Identifying Images
It is the responsibility of each social media account administrator/moderator to obtain prior permission (i.e. waiver and release) to post, share, or distribute certain identifiable images of individuals as required.
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